Refund & Cancellation Policy

Thank you for shopping with Enter Carts! We want you to be completely satisfied with your purchase. Our Refund & Cancellation Policy explains how we handle cancellations, returns, and refunds, and we encourage you to read it carefully.

1. Cancellation Policy

• Order Cancellation by Customer:
  You can cancel your order at any time before the order has been shipped. To cancel your order, please contact us immediately at info@entercarts.com or +918530551155

• . Once the order has been processed and shipped, we cannot accept cancellations.

• Order Cancellation by Enter Carts:
  We reserve the right to cancel any order due to reasons such as:

  • Product availability issues
  • Payment authorization failure
  • Incorrect pricing or product information
  • Shipping address issues
  • Fraudulent activity or security concerns

  If we cancel your order, we will notify you via email and process a full refund, including any shipping charges.

2. Return Policy

• Eligibility for Returns:
  We accept returns for products that are unused, undamaged, and in their original packaging. Returns must be requested within 7-15 days from the date of delivery.

  • Jewelry items should be unworn, with all tags and labels intact.
  • Returns are not accepted if the product has been altered or customized.

• Non-Returnable Items:
  The following items are not eligible for returns:

  • Custom or personalized jewelry
  • Products that have been damaged due to misuse or wear

• How to Return an Item:
  If you wish to return a product, please contact us at info@entercarts.com or +918530551155 . We will guide you through the return process and provide you with a return authorization.
  Please ensure the following:

  • The product is packed securely to avoid damage during transit.
  • The original invoice or proof of purchase is included with the returned product.

  Once we receive the returned item, we will inspect it to ensure it meets our return criteria.

3. Refund Policy

• Eligibility for Refunds:
  Refunds will be processed only if:

  • You return the product in accordance with our Return Policy.
  • The product is found to be defective, damaged, or incorrect.

• Refund Method:

  • If Approved, You’ll be automatically refunded on your original payment method within 5 to 10 Business days.
  • In cases of cash-on-delivery orders, refunds will be processed to the bank account or wallet of your choice.

• Refund Amount:
  If the returned product is found to be in the required condition, we will refund the full purchase price. However, shipping charges are non-refundable, unless the return is due to our error or defective products.

4. Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately at info@entercarts.com or +918530551155. We will initiate a return or replacement process as quickly as possible. If the product is deemed defective, we will cover the return shipping cost, and you will receive either:

• A replacement item at no extra cost, or
• A full refund, including any shipping charges.

Please note, if you do not report a defective or damaged item within 7 days from delivery, we may not be able to process your return or refund.

5. Exchanges

At Enter Carts, we do not offer direct exchanges. If you wish to exchange a product for another item, you will need to return the original item and place a new order for the replacement item.

6. Return Shipping Charges

• For returns due to customer change of mind, the cost of return shipping will be borne by the customer.
• For returns due to defective or incorrect items, Enter Carts will cover the return shipping costs.

7. Processing Time

• We aim to process your return, cancellation, or refund within 7-10 business days once we receive the returned product or cancellation request.
• Please note that the exact processing time may vary based on the payment provider and shipping carrier.