Return Policy

At EnterCarts, we strive to provide our customers with the finest jewellery crafted with care and precision. If, for any reason, you are not satisfied with your purchase, we offer a straightforward return and exchange policy. Please review the details below:

1. Eligibility for Returns

• Time Frame: Returns are accepted within 7 days from the date of delivery.
• Condition of Product: The jewellery must be unused, in its original condition, and with all original packaging and tags intact.
• Exclusions: Custom-made jewellery, personalized items, and discounted or sale items are not eligible for return or exchange.

2. How to Return

• To initiate a return, please contact our customer service team at support@entercarts.com within the 7-day return window.
• Provide your order number, a description of the issue, and photographs of the product.
• Our team will guide you through the return process and provide you with a return shipping label (if applicable).

3. Refund Process

• Once we receive the returned item, we will inspect it to ensure it meets the return policy conditions.
• If Approved, You'll be Automatically refunded on your original payment method within 5 to 10 Business Days.
• Please note that shipping charges are non-refundable.

4. Exchanges

• If you wish to exchange your jewellery for a different size, design, or item, please contact our support team for assistance.

• Exchanges are subject to product availability. If the item is unavailable, a refund will be issued instead.

• The Exchange / Replacement Product Will be Delivered with in 7 Business Days.

5. Damaged or Defective Items

• If your product is damaged or defective upon delivery, please contact us immediately with photographs of the item and packaging.
• We will either provide a full refund or exchange the product at no additional cost.

6. Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective or damaged.